Shocking service!!!!! Account frozen due to *********** FNB staff error

I’ve recently had such shocking service from FNB and this issue is still pending. Another persons account has been linked to my banking profile in error by an FNB consultant, this has resulted in my account being frozen since last week. I’m not able to transact at all on my account as it is under ***** investigation. After many many hours on hold and on the phone with the ***** department, still no one has contacted me. My debit orders are currently bouncing off my account, my WiFi has been suspended due to non payment, my rental agent is up In arms due to no payment, as I am not able to transact at all. This error occurred as a result of an FNB consultant typing in an incorrect account number which subsequently was linked to my banking profile.

The fact that this is not a ***** case but rather an *********** error made by one of their own staff is beyond me. 1 week later and no one has bothered to even call me back. Hundreds of rands spent on airtime and now penalties being charged for debit order rejections. Who is going to compensate me for FNB’s error and when is this going to be resolved.