SHOCKING SERVICE

Good day,

I have sent over 100 emails to FNB....I am STILL having issues with my retrenchment claim!

I was retrenched in May, claim on my FNB life policy for my retrenchment cover, which was APPROVED. It took the LONGEST time for FNB life to actually figure out what they were doing and start processing payment.

I have to call at least 10 times a month, because it is ALWAYS under review and with the accessor. I am still not employed.

Now this month, NO payment has been made into my bond account! It needs to be paid by the 1st of every month, it is now the 6th and still nothing. I have been making frequent calls to FNB life since last week Monday and keep getting told them same thing, its in review! SURELY this should be done a good week before the payment is due??

I have had to call the bond department to explain why the payment has not been made, because FNB Life division does not correspond with the bond's division? How on earth is this possible!???

I have made numerous complaints and not a single person from FNB even bothers to call me back. I have been a client for over years, never missed as single payment on any of my FNB obligations and this is the shocking service I get?

Now, my bond is going to go into default, and I am getting charged interest, because a division of FNB, cannot pay...FNB? This is ludicrous! This is not my fault!

This needs to be sorted out today please, I have spent thousand, yes thousands of Rands on airtime dealing with FNB Life since May this year because they seem to not have a cooking clue how to call a customer back, process my claim in a timeously matter and NO clue about customer service.

PLEASE, could somebody please do the correct things and sort this out. I cannot go through this every single month, it is stressful and quite frankly I am now very, very upset.