Shocking Service

Hi, I'd like to express my feelings regarding the service I received from FNB Sandton City, it was disgusting to say the least, I went to the branch at 12:00 today as I had an issue on my account and I was given a paper with the number S46 and was requested to wait for my number to be called, I waited over 1 hour 45min to helped, people that came after me were helped and left, when I asked what was the hold up I was told there is nothing they can do I need to wait while I watch people that got there after me leave. I am annoyed as I took time off to get my account sorted and wasted over 2 hours of my time for nothing. What ANNOYS me the most is that the bank wasn't even full and this is the **** service we get and when ask they give you attitude. I have been banking with FNB for years and I have always thought this is the bank for me but after today I think it's time I move on. My acc is still not sorted by the way because nobody cares whether it's sorted or not, when I left the branch I told the consultants and he couldn't be bothered. I am Shocked and Disgusted to say the least. I'd like to know the process to follow to close my acc I hope someone can at least help me with that.