PW
Paul W

1 reviews | Active since Mar 2009

22 Nov 2016, 14:58

Shocking Service

<p>Being a Private Client of FNB, you are allocated a Private Banker to assist with any dealings, accounts, etc that you want to transact on. For almost 3 weeks now I have not been able to get a single response from my Private Banker, or in fact from FNB. I have phoned, sent emails on line and sent complaints from the FNB website and to date I have had no response. They will most likely still charge the full monthly Account Fee, even though they have not been willing to service or assist me at all. Is this the type of service that is offered these days? Absolutely shocking.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Nov 2016, 15:30
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)