SHOCKING SERVICE

<p>I called FNB collections dept to get assistance with my home loan. I spoke to Marcia Maise on the 27/10 who emailed me the forms. I explained to her that I didnt want to default on my acct and she suggested the interest only option which she said can be for 6 months. I also asked her if they approve this otion would I have to pay anything extra after the the 6 months was up to which she sed no. I got a call on the 01/11 from Valma Crowley who said she wud send an evaluator and that there was only a 3 month option with a chance of getting 4 months. I did not get any call or correspondance from Valma or the evaluator. I called through on the 08/11 and asked for Valma manager to call me me and only after he called me did Valma call. I was told that she was working on a internal program and only finished yesterday. To me that sounds like poor customer centricity. I recieved confirmation today that my application for a lower installment was approved however I will have to repay the capital amount once the 4 months is over. I called and spoke to Valma who said that I need to take it up with Marica which I feel was passing the buck regardless of whose fault it was. Here I am trying to do the right thing and not default' asking for help, but getting the wrong information. Is there no consistantcy of information withing a huge corporate company. I am truly disappointed.</p>