JD
James D
1 reviews | Active since Apr 2020
19 Oct 2021, 15:07
Shocking service
It's a pity 1 star is an option. Was once again on hold for over an hour, transfered between ebucks and fnb business banking to get a simple pin number. Was eventually told it will take between 5 and 7 days or I must go to the branch. What is the point of technology? Or does fnb just not use it. Whoever trained the people there also needs a new job, maybe they can teach staff how to cancel accounts or move people's accounts to more competent institutions.
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James D's updateReviewer Update
20 Oct 2021, 06:46I require the ebucks pin. They keep putting me through to business banking to get verified....4 times....then they say they can't send pin because of something else. Different person ever time, re start process again and again with same result. I asked the business banking call center agent to get my business banker to call and resolve, obviously no call happened. I will be closing my accounts today
JD
James D's update20 Oct 2021, 06:46
Reviewer Update
I require the ebucks pin. They keep putting me through to business banking to get verified....4 times....then they say they can't send pin because of something else. Different person ever time, re start process again and again with same result. I asked the business banking call center agent to get my business banker to call and resolve, obviously no call happened. I will be closing my accounts today