Shocking service

Once again I am having to fight for my own money due to the incompetency of FNB. My card was double debited on the 10 May yet when I call your call centre I am transferred from pillar to post. I have spent 30 damn minutes on the call and every consultant has not been of assistance instead they just simple transfer you to wherever so that they dont have to deal with the query. Some of these consultants are half asleep while assisting you. Chad, Sandeza, Bongiwe, Ofentse NON of them were able to assist. This is absolutely ridiculous. Just reverse the transaction. I cannot believe that I must deal with this again in a space of of a month.