Shocking service

<p>A year ago I decided to change banks as I was receiving somewhat of bad service from FNB. I went into the branch and after them wanting to convince me not to go the gentleman closed the account. Leaving me with no internet banking, cellphone banking and no active card which is the right thing after I "closed" my account. the SMS's stopped, emails stopped and I was happy with my new bank. A wrong payment was made to me and the person by accident paid the funds into my "closed" fnb account and to my suprise it was accepted by the bank as I had outstanding account fees of R600.00 accumulated over the last year? when i went to enquire the account was indeed still opened. I was told that I had to settle the full amount before they would close this account. More funds was paid into this account and the full amount was settled and I am left with a balance that is due to me, my question that I just put to the call centre is, how will I get this money out? No internet banking, no cellphone banking and no active card??the lady said that i now have to get a temporary card (that I have to pay for) and only then will they assist me. Does this sound fair? all i want to do is close this account and get my money out. Do I now have to pay to have this done? I feel it is extremely unfair and I am not impressed. I was a client of FNB for 15 years but will never use them again.</p>