RA
Rene A
1 reviews | Active since Nov 2015
22 Jun 2022, 18:07
Shocking Service!
FNB's tagline is 'How can we help you?' but hell, when it comes to actually helping you, you got nothing!! Catherine in Customer Service has been working on my query for the past 2 few weeks. Every time I need an update/feedback, I have to complain on the bank's FB page. The customer service is shocking and definitely unparallel to the exorbitant fees one has to pay! I'm tired of fighting and have since handed my query over to the ombudsman. Whether this will help? I don't know. Threatening them with the ombudsman didn't make any impression so let's see.
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Rene A's updateReviewer Update
24 Jun 2022, 12:36I am still waiting on a resolution to my query. I even called in to your complaints department earlier today and was told that they’ll follow up with the resolutions team but still nothing! My query has been with the resolutions department for 3 weeks already since it was escalated from *****. I can’t understand the delay and what the problem is???
RA
Rene A's update24 Jun 2022, 12:36
Reviewer Update
I am still waiting on a resolution to my query. I even called in to your complaints department earlier today and was told that they’ll follow up with the resolutions team but still nothing! My query has been with the resolutions department for 3 weeks already since it was escalated from *****. I can’t understand the delay and what the problem is???
RA
Rene A's updateReviewer Update
28 Jun 2022, 08:16And still nothing! How hard is it to keep your clients in the loop?? My so-called high priority complaint is just there. No follow ups No feedback! My complaint has been with the resolutions team - Catherine Morgan for almost a month, countless emails sent and no response. Called to the complaints department, complained here and on Facebook. Even went to the ombudsman. They just don’t care!!!This is so rich coming from a bank whose philosophy is to help!
RA
Rene A's update28 Jun 2022, 08:16
Reviewer Update
And still nothing! How hard is it to keep your clients in the loop?? My so-called high priority complaint is just there. No follow ups No feedback! My complaint has been with the resolutions team - Catherine Morgan for almost a month, countless emails sent and no response. Called to the complaints department, complained here and on Facebook. Even went to the ombudsman. They just don’t care!!!This is so rich coming from a bank whose philosophy is to help!