HR
Hendrik R
1 reviews | Active since Dec 2011
06 Mar 2023, 12:10
Shocking service
I am constantly battling to get people to help me resolve my issues with my unit trusts and no one ever responds to my queries about Forex questions. The human factor has been eliminated from FNB. Service levels is shocking bad. Honestly, I am so fed up now that I think I need to change banks. I have been tolerated so much but waiting 2 hours on the app today for assistance is too much. Will I get help with my unit trust or forex queries. I doubt it. FNB be aware they are quick to charge you but slow to help you. Be warned people
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Replies (2)HR
Hendrik R's updateReviewer Update
06 Mar 2023, 12:35Thank you , I am not trying to be difficult or unreasonable but certain service levels are required. I hope this won't go on the paperwork and let dust build.
HR
Hendrik R's update06 Mar 2023, 12:35
Reviewer Update
Thank you , I am not trying to be difficult or unreasonable but certain service levels are required. I hope this won't go on the paperwork and let dust build.
HR
Hendrik R's updateReviewer Update
07 Mar 2023, 10:36Useless service, I must negotiate with a computer program. Thank you. Why are people even employed in FNB if I must negotiate with a damn computer program.
I hope and pray the entire South Africa can read my complaint and this message
INVESTING IN FNB is the worst decision I have ever made.
I hope and pray the entire South Africa can read my complaint and this message
INVESTING IN FNB is the worst decision I have ever made.
HR
Hendrik R's update07 Mar 2023, 10:36
Reviewer Update
Useless service, I must negotiate with a computer program. Thank you. Why are people even employed in FNB if I must negotiate with a damn computer program.
I hope and pray the entire South Africa can read my complaint and this message
INVESTING IN FNB is the worst decision I have ever made.
I hope and pray the entire South Africa can read my complaint and this message
INVESTING IN FNB is the worst decision I have ever made.