1 reviews | Active since Jul 2016

12 Jul 2016, 21:54

Shocking service

<p>I opened a new premier account with FNB. I collected my card at the Seapoint FNB branch. In order to collect my card I had to provide proof of my ID and address.</p> <p>Yet after confirmation that my account is active I transfered money to the account....only to have my account being frozen.</p> <p>Why? Because they say that I have not given them a copy of my ID and address.</p> <p>Seriously....it is impossible for me to have my card without having given proof of my ID and address. </p> <p>It has been 2 weeks and still my account is frozen die to their poor service...yet I am suffering and being the victim.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2016, 07:16
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 961433

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)