Shocking service

I went into FNB Durban North branch at 10 :30 to change my withdrawal limit on my company account. It is now 11: 25 and i am still sitting in a Que that has not moved since i arrived, the level of incompetence is shocking at this branch. Incompetence and lack of urgency has left everyone in this Que complaining! Branch manager once again no where to be found! Business's banking with FNB you will get a better service in any other bank i am sure after my 4 year experience with FNB! 3 people in a Que of 5 were closing their accounts, its no wonder.