SHOCKING SERVICE!!!!!

I spoke to Tshegofatso at 12:57 for the second time on 2nd February requesting 4 statements on my above mentioned account for the months of April, May, June & July 2019, she said she would log it and send me a reference number soonest. It is now 15 days later and I have still not even received the reference number, even although I told her this is URGENT!!!

It is beyond my understanding why other banks are able to give me a certificate for the admin fees I’ve incurred in a tax year on a rented property but from RMB I need to send 24 pages for the 12 months to prove to SARS the admin fees incurred. I sent an email to the complaints department about this matter this afternoon and even from them I have had no response.

RMB SERVICE IS SHOCKING!!

The only time I have ever tried dealing with my private banker I have received nothing other than shocking service.