Shocking Service

I am extremely disappointed with FNB.

I recently attempted to open a simple account, despite having been an FNB client in the past, and my application was declined outright. The message I received was vague and stated that “to prevent any risks, the bank cannot make any products or services available” to me.

This is unacceptable.

As a former client, I find it deeply concerning that FNB is now refusing to offer me even basic banking services, yet cannot provide a clear reason why.

The lack of transparency is both frustrating and concerning. A bank should not be allowed to deny someone access to basic financial services without providing a clear and reasonable explanation.

FNB needs to treat customers — especially former clients — with more transparency and accountability.