Shocking service

I have app**** for a credit card through FNB and received a notification that the card is ready for collection at one of the branches, I then received another sms stating that should i want it delivered to me that i should reply with 1(which i did) I did not receive any feedback regarding this so i sent an email, after 24 hours of not receiving any feedback i sent 2 more emails to different addresses aswell as called them(which i waited for 10 minutes to be told that they will put me through to the correct department which was the options menu so back to square one) as i work till 6 every night i am not able to collect so my partner went to the branch and requested them to deliver it to me and was told that its to late now as it is already at the branch. I have still not received any feedback regarding my emails and am shocked as I haven't received the card and they are already giving me disgusting service. Please can a manger contact me ASAP as i would like this issue resolved by close of business tomorrow.