Shocking service!

This is the second time I've app**** for an overdraft with FNB. The first time it was approved, but the count of miscommunication from the bank it was cancelled just days later. I had to call in and find out what happened and eventually I was told that nothing could be done and that I had to wait to apply again. I have app**** again now and made sure I called in to find out what was happening in order for what happened last time not to repeat itself. But again this doesn't seem to be an easy task. It's been 16days since my application and I got only one correspondence from the bank after I sent my documents in. Today was the third time I've called and your services are absolutely shocking. It's either approved or not approved. It doesn't take weeks for that and me calling in all the time only to get different answers all the time.