Shocking service

According to the insurance broker they changed systems over to a new one called Aviatar. We were double debited because the new system does not have our original payment date as an option. We called our brokers offices and were told to reverse the payment. We were told that they are willing to write off the premium, but the next month it happened again. We were never contacted and advised that the payment date we were on is no longer an option on the new system and we were not afforded the chance to change our payment date. We are not behind in payments nor were we at any point. It happened again in April and when we cancelled the second debit we were told we should go find alternative insurance somewhere else. <br> <br> How is this our fault? <br> <br> Why was the second premium not cancelled as advised? <br> <br> Why are clients being penalized and held accountable for issues they have no control over? <br> <br> Why were we not contacted and advised on this change and given a chance to change the date before it became an issue?