Shocking service

I logged a complaint (***) here related to wanting to consolidate some debt into our home loan where there is more than enough equity available. The application was messed up twice whereby incorrect calculations were done after I sent very detailed documentation through.

My complaint was assigned but treated as a personal loan application. I had about 5 replies from 5 different people telling me the same thing with me saying that is incorrect, it is not a personal loan. I logged the initial complaint on Hellopeter and 19 Feb and I am still getting the same old incorrect reply. Wow!! Shocking.

You can't even get my complaint right...no wonder you messed up the application TWICE. Way to go to build confidence and trust FNB. The whole bank comes across as completely ***********. The complaint was very detailed but judging by the response I keep getting, clearly no one went through the trouble to read it properly and understand my issue.

I am in the process of speaking to other banks to move everything across. I pay a premium monthly rate for a private banker and I get zero value for it. I am so frustrated with FNB. Employ people that can actually get the job done!

I am hearing of so many of my friends moving away from FNB and I get it now.