Shocking Service

To whom it may concern.

I’ve been **** to by FNB now for over a week. Finally called again today as I’m still waiting for my card. They told me they would put it through as urgent which they said on Thursday last week and I’m still waiting. I then asked for the courier service number and another long phone call later with the courier company only to be told that they have not been instructed by FNB for any card deliveries to me and I’d have to wait another 5 days. I’ve told them to take a hike as I already needed to start using this account last week. This has cost me a over a weeks’ worth of business and a lot of time and money waisted on phone calls. I want to be with a bank that can give me service! If I don’t have my card delivered this morning, I’m moving all my accounts to ABSA, where so far I’m extremely happy with their service. They even send consultants to come see me. I will also be writing to Hello Peter to say what shocking service and delivery I’m getting from FNB.

Even going into the branch is a miserable experience now days. You have about 5 people taking your temperature and telling you where to sit and only 1 consultant actually doing any work. Took me an hour and 30 min last to to only pick up a card. Waist to time. Surely you should have 1 person telling you where to sit (stupid) and 5 consultants.

I've been waiting for my card now for over a week. Spend hours on the phone with FNB to be told the card will be delivered within 5 days. Still nothing. Contact the Courier Company and there has been no instruction by the bank for card delivery. Spend a fortune on phone calls and now only to be told I'm going to wait another 5 days. I needed this account open a week ago already. If I don't get my card today I'm moving to ABSA as their service is much better. I'm furious. Regards Michelle Been an absolute nigh mare trying to open a new account with FNB and I've been with them for over 30yrs. Maybe it's time for another bank