Shocking Service

On the 15/12/2015 I requested a forex payment transaction on line.Followed up with an email asking FNB Forex to call me with the rate.Nothing transpired.On the 17/12/2015 I called them as I needed the transaction to go through. I was met with a very \arrogant"gentleman who thought that he was doing me a favour.FNB Rate was .10c higher than other banks. I then called a more senior person who said she would get back to me..She didn't & I called her once again.She didn't take my call but then I got a call from someone that told me they couldn't give me a rate and infact the rate had now gone up in the time that I was waiting for the return call.I refused and told him to get the lady that I was dealing with to call me.She called me at 16h23.Rate was even more now but she said that she would waive the fees.Even with this I was still out of pocket. In desperation I accepted.This morning at 9h30 the transaction had still not gone thru"