Shocking Service

I app**** for a Gold Card Online, submitted the relevant documentation and have followed up with the application department everyday since. My documents were apparently not received? although I can see that they have been sent. I have had to call in everyday to follow up, there has been no communication from FNB. I was incorrectly informed that the card was ready to be collect at the branch in Nicolway Byranston, the card was not ready. The outcome was that the documents I had previously submitted had not been received? even though they had been sent. They promised an escalation. I called in today to follow up again!!! And there has been no escalation. When I asked to be put through to a manager I was put on hold and there was no answer. Shocking service as well as no one is able to help me. FNB has false advertising about being the best and the fastest service provider. That is a huge lie.