SHOCKING SERVICE

On the evening of 16th November 2015 I was ****** of my wallet containing my VISA PLATINUM credit card. I called that same evening 16th November to report it and after going through all the security questions was told by the gent I would have my card within 7 working days at worst. I called yesterday and went through the security questions again and was told I should wait until today and report again that I still do not have my card. Today I call and answer all the security questions again. Suddenly I get someone from Mounties on the phone saying that since 19th November they have had no delivery details from FNB. So, I repeat it all again, only confirming what the woman has in front of her anyway and am told that I will now receive the card in another 2 to 3 working days. In the interim, I cannot make my necessary card purchases...yet FNB has the cheek to try to push me into a Premier cheque card with them. Forget it, your service is disgusting.