Shocking service

I have been trying since the 22nd January to try and open a small business account for a sole proprietor and still no luck. Everytime i phone they say they have all my details and id link, verified etc but the account is not open. I ask someone to assist me to open the account and then i get put through to someone else, i explain everything again, get told the samething and then get transferred to someone else. Still nothing has been resolved.