SHOCKING SERVICE

I app**** online to open a new business account and was most impressed with the attitude and service received from the lady on the telephone. I promptly received all forms to be submitted the next day ie. 23 June 2015 and that is where the service ended. It is now 3rd August and once again today i called twice and was promised that somebody would call me with feedback on the status of the account. As i mentioned to Thabo this afternoon if somebody did in fact call me back it would be the first time that anybody honored their word. As was expected i did not receive a call and will once again be calling them tomorrow. To say that the service i have received is poor is an absolute understatement as i have not had any to speak of. The only reason i am persevering is because i would hate to have to start this whole process over at another bank. Could somebody PLEASE have the decency to call me and inform me what the status of this account is as nobody in the relevant area is prepared to. Dealing with a bank via a call centre makes the whole organisation a nameless / faceless place and there is absolutely no continuity in the process, bar a reference number which doesn't seem to help!