Shocking service

Good day,<br> I am so disappointed with the level of service received this morning in a 15 mins call. I called *** to enquiry which department to contact to place the order for my cheque card. I spoke to Zithulele Radebe which try to assist but failed to allocate the preferred branch for collation FNB morningside 210-623. I asked to speak to the team leader or 2IC..... He said no one is available at 08h52... I find it very strange to believe worse was told that the card is free now if ordering using a different system will pay R120.00 because that system will be able to allocate the preferred branch. He promised to call me back its almost two hours now and he cancelled my card, I don't know if the order was placed or not even the TAT to get the card... I need to go and pay avis deposit as my car will be taken in for repairs to a panel beater. <br>