Shocking service

I made the VERY big mistake of opening FNB business account. There is a long tiring story as to how the only way to get it open was begging , re-sending documents, sending numerous emails and calls with no answers to 99% of them and 2 branch visits. I knew then this was a BIG mistake, but thought once it is open and I can communicate with a personal banker it will be better. It has been open 2 months now I have had to make a further 3 branch visits and for the main reasons that , they DO NOT respond to support queries, and they WILL NOT allocate a personal banker or any kind of personal service unless you turn over R5mil and therefore you have to email the general support emails address but don't expect any reply or any service what so ever. You will HAVE to go to a branch and believe me you have just as little chance of your queries getting sorted there, they will generally just dial the helpdesk for you and you sit on the phone in the branch and get frustrated, instead of getting frustrated on the phone at home. I am now going with Standard bank irrespective of the hassle to change, if standard bank just answers my queries and it will be worth it irrespective of costs functionality or any banking products. BTW 1 star is the lowest I could choose unfortunately