RG
Romy G
1 reviews | Active since May 2019
03 May 2019, 15:26
Shocking Service
Interest deducted from my account yet there is no loan balance to add interest to - how do they get that right !!! Been on the phone whole day today but yet the Consultants cannot tranfer me to the correct person, but have confirmed that I am to be refunded. The last screenshot taken, I was on hold for 1 hour 20 minutes and 34 seconds - Shocking service and still I have no answers
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 May 2019, 16:45Good day Romy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 May 2019, 16:45
Official
Good day Romy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***