Shocking Service

Shocking service, I called in for a limit increase on the 13th of March 2019 and until now did not receive any feedback. Call the call centre about 6 times, worst mistake ever. The call centre agents are not helpful, there is never a manager available to take your calls. When you ask to hold for a manager you are told you can't hold and they will release your call which they do. People like Sumaya Suliman, Thato, Busisiwe Dube should not be employed in FNB they just get your brand a bad name. Not forgetting to mention Vennette and Robert from the complains department, I thought the complains department was there to reassure the customer your 1uery will get resolved only to be told by Vennette that I the customer is aggravating her and interrupting her. Robert the manager from the complains department is all about empty promises. Promise to follow yesterday to see my queryis resolved but failed to deliver. It shocking that FNB will treat her customers like this. This is the worst service I received ever and will never recommend FNB to anyone. FNB really needs to invest in training their call centre with customer service.