Shocking service! :(

Well I must say that I am sitting here shocked. Phoned to try and get some assistance for my boss who is travelling overseas. Whose card is suspended after he went into the bank to activate it for international travel Tried to explain the situation. The guy who answered the phone was rude and said why can't he phone me? I said, "Surely you should be providing a service as you advertise?" Well needless to say he slammed the phone down in my ear.

Do you not provide a service to clients? I had spoken to Standard Bank not 5 minutes before and they phoned him immediately.

Very disappointing service. My boss and his wife have had nothing but problems since opening their account with FNB. I think they will closing them soon.