SHOCKING SERVICE

FNB I am shocked and totally disappointed in your service! On 2 Aug I requested a new account be opened for my son. One of your agents contacted me within minutes of sending the request.

We went through everything from charges on the account to getting proof of address sorted out. I really thought it was such a quick and easy process and was even considering moving my own account back to you after years of being with another bank. I should have known better!

You promise a new account within 2 days but 3 weeks, a number of emails, hours on the phone unable to actually reach anyone and several DM later when you finally deliver the card, it has been issued in MY name and not my sons! And now you are ignoring my DMs (which was the only way I actually managed to hold of someone to follow up the missing card!), still no reply to my emails and I cannot waste anymore airtime trying to speak to an actual person.

This account was supposed to be open in time for my son's birthday on 8 August so friends and family could deposit money for him, now 2 weeks later he is still waiting.

I am absolutely shocked that you promise so much and delivery nothing!