1 reviews | Active since Oct 2012
Shocking service
I opened a youth account for my 2yr old daugther. All documents was needed to open account. Fica, my id, her birth certificate and the declaration. And i have resubmitted these to your nicolway branch twice yet i still get threatening emails that if i dont supply it you changing her account. TOTALLY UNACCEPTABLE! I have submitted these 3x already how many times do i have to resubmit. Absolutely shocking
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)