1 reviews | Active since Mar 2018
Shocking service!
Well done, Standerton FNB! It is going to cost me R280 to reverse a EFT payment made in good faith from my FNB account to Standard Bank! The funds never reached my daughter's account and I have been struggling for the past few days to get any joy from FNB ... and it's going to take another 5 days (maybe, hopefully) for you to fix it ... I think you should carry the cost of the admin fee to sort out your mess! Why should I have to pay for it?
Hello Estie-henri ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Estie-henri ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***