1 reviews | Active since Jan 2018
Shocking Service
I phoned FNB to help me with a general enquiry. The person at the call centre is *********** and has no clue how to assist me. After explaining numerous times what I need, she eventually admits that she does not know how to assist me, and she will quickly ask someone else. She then puts me on hold for 10minutes. I phone again and ask for a reference number before I begin, as I want to be able to track the call if I have the same issue. So this person (which by the way sounded like exactly the same person on the previous call), hangs up! SHOCKING service from FNB. I should have NEVER switched from Standard Bank! I had to switch for us to get a better premium on a house loan. BIGGEST MISTAKE ever! You suck, FNB.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Luhandri,
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***
Good day Luhandri,
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***