Shocking Service

I ordered a PS4 on the 25th of November fro the E Bucks website to this date i still have not received my parcel.

I have countless reference numbers spoken to a number of call centre agents that escalate it to the logistics division (do you even have people in the department as they never get back to you its maybe a figment of FNB's imagination). I eventually got hold of Samantha at Dawn wing who told me she has no clue where my parcel is! Now first off after 15 days i the customer had to find out from the courier what was happening and then tell them to find out what the hell is going on.

This was meant to be a xmas gift i doubt i will ever receive this package to add to this the money has been taken and my e bucks so FNB has the money but i have nothing and no present!!!!!!! First class service i urge people to rather go to a store cause this is bottom line pathetic.

E Bucks excuse we outsourced the deliveries so we have no control over it. That to me is a first class monumental **** up. If they ever read this or decide to do some actual work my order number is ********** 4. By the way after numerous complaints i was guaranteed delivery by the 14th today when i phoned this morning they still haven't located my parcel.