1 reviews | Active since Jul 2011
Shocking service
My credit card expired in November, no new card received! I have called 5 times to query (at 20 minutes a call at my expense) each time I am told it will be escalated but nothing seems to happen? I am told to contact the courier (I am the customer and don’t believe I should be chasing the card???) I have emailed the ********** email but they don’t bother replying either. Poor poor ‘service’.... in fact it’s non existent...
Hello Dylboy,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Dylboy,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)