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Nicola A

1 reviews | Active since Jun 2013

15 Nov 2017, 13:11

Shocking service

I sent an email to FNB last week as I purchased a nutribullet last year using my Ebucks. Now the product is faulty and who do I need to contact to fix this?? I sent an email and no response! Is this how you deal with your clients?!?!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Nov 2017, 13:29
Official

Hello Nicola_anderson ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)