Shocking Service

I went to FNB today to get an SARB letter where I was asked to contact the Forex department then I was given an email as well.<br> While I was still there I tried calling the Forex/non resident department however the genius helping me gave the phone knowing very well it needed and employer code. When I ask her the way forward she simply responded eish!!!. So i decided to call with my own phone from the branch and this an hour later.<br> When i asked to speak to a manager,I was now approach by a lady that told me unlike what I was told the process actually takes 7 to 8 weeks to my surprise.<br> I asked her why so long but I was never given a reason,but i was told some paper work needed to be filled then send to south africa reserve Bank which was finally filled 2 hours later.<br> My concern is why waste 2 hours of my time for something that could have been done within 15 min?<br> Why would a service that considers itself innovative make you wait for 8 weeks for a simple letter.<br> Why does FNB want to chase his customers away because there's only so much one can take.<br> I am very disappointed for the service...