SHOCKING SERVICE

We have been trying for almost a month now to add someone to our commercial online banking profile. We have followed all the steps on online banking but nothing happens. We were supposed to be sent a security code. On 2 August 2023 we escalated it and Ntsako Vhukeya who is the Digital Portfolio Manager - FNB Commercial Sales Gauteng North was asked to assist us. She then sent us the steps on how to do this, which was exactly what we were doing, but we did it again and again and still no security code was sent to us. We even sent her a video on what we were doing. She then responded saying that according to their audit, no security code was sent. We know this because we didn't receive it!!! This has been on going and still as at todays date we are unable to add anyone onto the online banking profile. FNB's service is absolutely shocking and the fact that they are unable to sort this out is unacceptable!!!