Shocking Service

<p>I have been trying to resolve an issue, with a reference number and no one can assist or can find the query.</p> <p> </p> <p>The query is that a vendor is holding an amount on my card, they say they've released it but it's still "pending" on my accont. After logging a query and given a reference number I was sent an SMS (with no contact number) to say they are unable to assist with the info receivd. After an hour of calls today and transferred to several diofferent departments, no one can ssist or find the reference number.</p> <p> </p> <p>Customer Care have me the number ********** to call (knowing I am a business account holder) and was told they only handle personal accounts.</p> <p> </p> <p>Reference number is: REF: ********** 6_ ********** 47]</p> <p>Vendor: Agoda</p> <p>Amount: R7524.75</p> <p> </p> <p>Please assist me urgently.</p> <p> </p> <p> </p>