TP
Trudy-lee Petersen

1 reviews | Active since May 2017

02 May 2017, 13:05

Shocking service

<p>A cash deposit of R3000 was made to my fnb account at the atm at Bayside mall yesterday at 18:20. Normally that is reflected in the account immediately. After 3 hours nothing was in my account. I called the helpline and was told that due to a holiday it will take an extra day. I felt this was incorrect but anyway as far as I am aware it's always immediate. I explained to the agent that I received a slip which said the deposit was unsuccessful but the machine only gave back R200...R2800 was taken. She said I must still give it a day. A day later and the money is still not in my account. I called again only to be told that something could be wrong and I need to go into the bank. What an inconvenience! I tried calling the table view branch where this occurred but seems no one is working today or gives a damn to answer the phone. I've wasted 20minutes trying to get through to someone. I need this sorted ASAP.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 13:35
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)