Shocking Service

Yet again FNB goes out of their way to provide the most shocking service. After getting a notification that my credit card is in arrears despite having been set up for full auto payment every month. I have now spend over an hour with them trying to resolve it. The operator not only incorrectly claimed that the they tried to process the auto payment for the incorrect amount, but also that it bounced despite the fnb cheque account having an available balance of more than 3 times the incorrect amount they claimed bounced. And to make it better this is an fnb cheque account