MP
Melonie P
1 reviews | Active since Feb 2021
12 Feb 2021, 16:38
Shocking service
Its a pity that there isnt a minus one as a rating. Been trying to change signatories on a bank account since mid Nov 2020. Several emails, call centres, voice prompts that lead to nowhere. NO JOY. They are not even able to provide the Banking Ombuds details, I guess with good reason. Definately the absolute WORST service I have ever experienced with a bank.
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Melonie P's updateReviewer Update
16 Feb 2021, 23:18Still not fully resolved. I sent an email on Sunday notifying you that the OTP is still going to one of the old signatories cell no. This means that we cannot change the online banking password or order new cards. They can therefore empty the bank accounts while I wait for you to resolve this issue. The cell phone number for OTP have to be changed to *** ASAP Please.
MP
Melonie P's update16 Feb 2021, 23:18
Reviewer Update
Still not fully resolved. I sent an email on Sunday notifying you that the OTP is still going to one of the old signatories cell no. This means that we cannot change the online banking password or order new cards. They can therefore empty the bank accounts while I wait for you to resolve this issue. The cell phone number for OTP have to be changed to *** ASAP Please.