Shocking poor service from FNB as usual

FNB seems to be unable to handle banking. I can open a new account at Capitec in 20 minutes, but FNB will take hours. Their staff don't understand their (overly complex) systems, and just cannot assist. One staff member ignored all communication for weeks. On Saturday the 6th Feb, I spent TWO hours at Plumstead FNB trying to convert an Estate Cheque account to online. After all that, I STILL don't have access. The very restricted branch hours mean that I have to now take half a day off work to go and sit there again while they try to work out HOW to actually do what they are overpaid to do. I have never once had even partially adequate service from FNB on this account and others I have had