Shocking Poor service FNB

I opened my account online on 9th May, and the new card was delivered on the 15th. Upon collection I intended to transact, but I was told that my account was not verified. I made a follow up on the same date and they said the no one worked on the documents as yet. Its been back and forth after sending the documents they keep on asking the same documents. I have been waiting to speak with the manager and was told that management only call customers between 24-48 hours. What a ****py service never heard of such in my life. Its been 3 and half weeks waiting for the manager to call me, and my frustration is that each time you call the call centre, you start the queue from the beginning. There is no sense of customer-centric or sense of urgency from the managers. I called them every day last week, but no one is getting back to me. They keep asking for the same documents I sent, and it's like no one is reading the emails What appalling customer service I received from FNB. I thought they are more advanced in technology, I cannot believe that it can take more than 3 weeks to have a business account opened.