Shocking lack of service from FNB

I am trying resolve the issue with regards to my sons’ global FNB account which has been blocked . He is without funds in the UK, 14hours have been spent logging calls to resolve this with various FNB managers. Even went into the Branch in Somerset West and lodge a complaint with the Western Cape regional customer service Manager. No resolution. CAS-***-P1***6

I am, as a result now, closing my two business accounts with FNB and suspend FNB bond applications for my construction clients.