RK
Robyn K
1 reviews | Active since Jul 2019
30 Jul 2019, 12:18
Shocking handling of SARB block
Trying to unblock an international payments block which was placed on my account with no warning or notification. It’s been 3 working days and there has been no resolution. I’ve called about 8 departments and had no luck, and have currently been on hold for 28 minutes trying to get through to the forex block department. Traveling overseas tomorrow and really worried that this won’t get resolved.
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Replies (1)
FNB (First National Bank)'s replyOfficial
30 Jul 2019, 13:05Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply30 Jul 2019, 13:05
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***