Shocking from fnb

Fnb refuses to return debit orders. As a platinum client this is digusting. Yesterday i arranged for a debit order break on one of my payments, which the company agreed to in writing. I phoned the contact centre they say they cannot i must go to the app. My phone wasnt linked so i went to the branch the branch doorman said system offline just make sure phone is linked. I did that the consultant said to phone contact centre which i did, they said fnb has taken away the funtion because of covid 19. I spoke to a banker on the app who said its a technical error which cant be fixed until after the lockdown. How its that possible when banking is an essential service. This is absolutely ****ndous behaviour from fnb. In a time like this when your customers need this function you desert them. I will surely be moving my account. You have disapointed the people of sa.