1 reviews | Active since Feb 2017
Shocking FNB Online Sales and Service Experience
<p>After 2 visits to a branch, 5+ phone calls to various service centres and being passed around from one call centre to another, I still havent been able to apply for an FNB Connect Unlimited voice sim card. No one seems to know or care being able to resolve my login issue, and I keep on being passed back and forward between the Online banking and FNB connect service centres. Even being referred back to the branch for assistance. It seems clear that none of the FNB service staff have been educated or trained to sell or service their Digital products. Shocking for a Bank that claims to be the best Digital bank in the world... </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)