Shocking FNB Funeral Claims Service!

Policy No. FI***1 - I made a claim on Thursday 05/09/2024 against my FNB funeral policy. I submitted all documentation on Friday 06/09/2024. I called in on Saturday and was informed that the claim is still under review (validating). On Monday 09/09/2024 I called again and they informed me that they still validating it and awaiting the assessors feedback. Today 10/09/2024 I called again and was informed that they are still awaiting the Assessors' approval. We cannot bury my child and he passed away on 31/08/2024 and from that day he is still in mortuary. FNB Life cannot commit to finalizing this claim even though we submitted everything. The reason for the delays from the assessor's validation is that this is an unnatural death. None of these delays are discussed when the sale is being processed. I held on for so long and am shocked at the level of limited info the callcentre gives you. They inform you that they cannot call back with info as they are not allowed to make out bound calls. There is no manager or supervisor. WE AS A FAMILY IS NOW AT THE MERCY OF FNB and thats really sad.