Shocking FNB Call centers and online system for idiots!

The FNB telephonic system was designed to frustrate all their clients. I spent 95minutes on 9 calls speaking to 7 difrrent department and were transferred to 3 call centers that every time you have to verify your self with your ID. I tried to speak to a consultant and was forced to listen to the same inane rubish of using the online to do your transactions, *******. The call center agents have no clue what is going on in the organization and cannot assist you only tranfer you to another electronic selection with the hope that you will give up. We used this in Psychological warfare in the military, it is still effective in furstrating your clients to give up and go to a more ******* bank. I have been trying to speak to some entity that live and breaths that can answer some questions about living annuity that i have and want to transfer my pension into. That seems not to be best idea. I am reconsidering that Old Muatal may be a better and "human" option as at least i could speak to a person that can do more that count to 10.